RAG Workflow vs RAG Agent

In this video, Nate Herk explains a detailed, deterministic AI workflow system built in n8n that automates customer support email responses. The system uses Google Drive for document ingestion, Pine Cone for vector-based searches, and an OpenAI node for generating accurate replies, all integrated in a linear flow for improved reliability, cost-efficiency, and easier debugging. A free template is available via the creator’s community.